Presentation

AI Email Writing

Overview
Email consumes roughly 28% of a knowledge worker's week. AI email assistants draft, reply, summarize, and prioritize messages, significantly reclaiming productivity.

Common Use Cases

1. Generating Drafts
Speed up outbound sales or cold outreach.
- *Prompt*: "Draft a polite follow-up email to a client who hasn't responded to the proposal sent last Tuesday. Emphasize we can start immediately."

2. Reply Suggestions
Smart Replies (Gmail) or detailed responses.
- *Prompt*: "Reply to this complaint. Apologize for the delay, offer a 20% discount code, and explain we had a server outage."

3. Tone Adjustment
- *Prompt*: "Rewrite this angry email to sound professional and diplomatic."
- Input: "This is broken and I hate it." → Output: "We are currently experiencing significant issues with the functionality."

Tools
- Gmail/Outlook Copilot: Built-in AI features.
- Superhuman: AI-powered email client (Split inbox, snippets).
- Lavender / Warmer.ai: Sales-focused personalized intros.

Best Practices
1. The "Human Sandwich": Start with a human line, let AI write the body, end with a human sign-off.
2. Review Facts: AI will confidently invent dates or meeting times. Always verify.
3. Prompt for Length: "Keep it under 3 sentences." (Long emails get ignored).

AI doesn't replace the relationship; it handles the administrative overhead of maintaining it.